diff --git a/admin_index.php b/admin_index.php
index c2623832..3c52fd7d 100644
--- a/admin_index.php
+++ b/admin_index.php
@@ -148,18 +148,6 @@ if($page == 'overview')
 	$cron_last_runs = getCronjobsLastRun();
 	$outstanding_tasks = getOutstandingTasks();
 
-	$opentickets = 0;
-	$opentickets = $db->query_first('SELECT COUNT(`id`) as `count` FROM `' . TABLE_PANEL_TICKETS . '`
-                                   WHERE `answerto` = "0" AND (`status` = "0" OR `status` = "1")
-                                   AND `lastreplier`="0" AND `adminid` = "' . $userinfo['adminid'] . '"');
-	$awaitingtickets = $opentickets['count'];
-	$awaitingtickets_text = '';
-
-	if($opentickets > 0)
-	{
-		$awaitingtickets_text = strtr($lng['ticket']['awaitingticketreply'], array('%s' => '<a href="admin_tickets.php?page=tickets&amp;s=' . $s . '">' . $opentickets['count'] . '</a>'));
-	}
-
 	if(function_exists('sys_getloadavg'))
 	{
 		$loadArray = sys_getloadavg();
diff --git a/customer_index.php b/customer_index.php
index 571c1774..f07fb20d 100644
--- a/customer_index.php
+++ b/customer_index.php
@@ -60,18 +60,6 @@ if ($page == 'overview') {
 	$userinfo['traffic'] = round($userinfo['traffic'] / (1024 * 1024), $settings['panel']['decimal_places']);
 	$userinfo['traffic_used'] = round($userinfo['traffic_used'] / (1024 * 1024), $settings['panel']['decimal_places']);
 	$userinfo = str_replace_array('-1', $lng['customer']['unlimited'], $userinfo, 'diskspace traffic mysqls emails email_accounts email_forwarders email_quota email_autoresponder ftps tickets subdomains aps_packages');
-	$opentickets = 0;
-	$opentickets = $db->query_first('SELECT COUNT(`id`) as `count` FROM `' . TABLE_PANEL_TICKETS . '`
-                                   WHERE `customerid` = "' . $userinfo['customerid'] . '"
-                                   AND `answerto` = "0"
-                                   AND (`status` = "0" OR `status` = "2")
-                                   AND `lastreplier`="1"');
-	$awaitingtickets = $opentickets['count'];
-	$awaitingtickets_text = '';
-
-	if ($opentickets > 0) {
-		$awaitingtickets_text = strtr($lng['ticket']['awaitingticketreply'], array('%s' => '<a href="customer_tickets.php?page=tickets&amp;s=' . $s . '">' . $opentickets['count'] . '</a>'));
-	}
 
 	eval("echo \"" . getTemplate('index/index') . "\";");
 } elseif ($page == 'change_password') {
diff --git a/lib/init.php b/lib/init.php
index 1c6598c3..4474304e 100644
--- a/lib/init.php
+++ b/lib/init.php
@@ -431,6 +431,40 @@ if (AREA == 'admin' || AREA == 'customer') {
 	unset($navigation_data);
 }
 
+/**
+ * header information about open tickets (only if used)
+ */
+if ($settings['ticket']['enabled'] == '1') {
+	$awaitingtickets = 0;
+	$awaitingtickets_text = '';
+	$opentickets = 0;
+
+	if (AREA == 'admin' && isset($userinfo['adminid'])) {
+		$opentickets = $db->query_first('
+			SELECT COUNT(`id`) as `count` FROM `' . TABLE_PANEL_TICKETS . '`
+			WHERE `answerto` = "0" AND (`status` = "0" OR `status` = "1")
+			AND `lastreplier`="0" AND `adminid` = "' . $userinfo['adminid'] . '"
+		');
+		$awaitingtickets = $opentickets['count'];
+
+		if ($opentickets > 0) {
+			$awaitingtickets_text = strtr($lng['ticket']['awaitingticketreply'], array('%s' => '<a href="admin_tickets.php?page=tickets&amp;s=' . $s . '">' . $opentickets['count'] . '</a>'));
+		}
+	}
+	elseif (AREA == 'customer' && isset($userinfo['customerid'])) {
+		$opentickets = $db->query_first('
+			SELECT COUNT(`id`) as `count` FROM `' . TABLE_PANEL_TICKETS . '`
+			WHERE `answerto` = "0" AND (`status` = "0" OR `status` = "2")
+			AND `lastreplier`="1" AND `customerid` = "' . $userinfo['customerid'] . '"
+		');
+		$awaitingtickets = $opentickets['count'];
+
+		if ($opentickets > 0) {
+			$awaitingtickets_text = strtr($lng['ticket']['awaitingticketreply'], array('%s' => '<a href="customer_tickets.php?page=tickets&amp;s=' . $s . '">' . $opentickets['count'] . '</a>'));
+		}
+	}
+}
+
 $webfont = str_replace('+', ' ', $settings['panel']['webfont']);
 eval("\$header = \"" . getTemplate('header', '1') . "\";");