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migrate ticket-system to PDO database class, refs #1287

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Signed-off-by: Michael Kaufmann (d00p) <d00p@froxlor.org>
This commit is contained in:
Michael Kaufmann (d00p)
2013-11-06 11:06:03 +01:00
parent 8a9ed3d9f1
commit 74bb3ccb7e
5 changed files with 329 additions and 319 deletions
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68
customer_tickets.php
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@@ -18,22 +18,18 @@
*/
define('AREA', 'customer');
/**
* Include our init.php, which manages Sessions, Language etc.
*/
require ("./lib/init.php");
if(isset($_POST['id'])) {
if (isset($_POST['id'])) {
$id = intval($_POST['id']);
/*
* Check if the current user is allowed to see the current ticket.
*/
$stmt = Database::prepare("SELECT `id` FROM `panel_tickets` WHERE `id` = :id AND `customerid` = :customerid");
Database::pexecute($stmt, array("id" => $id, "customerid" => $userinfo['customerid']));
$result = $stmt->fetch(PDO::FETCH_ASSOC);
$result = Database::pexecute_first($stmt, array("id" => $id, "customerid" => $userinfo['customerid']));
if ($result == null) {
// no rights to see the requested ticket
standard_error(array('ticketnotaccessible'));
@@ -141,8 +137,7 @@ if($page == 'overview') {
AND `answerto` = "0"
AND (`status` = "0" OR `status` = "1" OR `status` = "2")'
);
Database::pexecute($stmt, array("customerid" => $userinfo['customerid']));
$opentickets = $stmt->fetch(PDO::FETCH_ASSOC);
$opentickets = Database::pexecute_first($stmt, array("customerid" => $userinfo['customerid']));
if($settings['ticket']['concurrently_open'] != - 1 && $settings['ticket']['concurrently_open'] != '') {
$notmorethanxopentickets = strtr($lng['ticket']['notmorethanxopentickets'], array('%s' => $settings['ticket']['concurrently_open']));
@@ -152,10 +147,11 @@ if($page == 'overview') {
$ticketsopen = (int)$opentickets['count'];
eval("echo \"" . getTemplate("tickets/tickets") . "\";");
} elseif($action == 'new') {
if($userinfo['tickets_used'] < $userinfo['tickets'] || $userinfo['tickets'] == '-1') {
if(isset($_POST['send']) && $_POST['send'] == 'send') {
$newticket = ticket::getInstanceOf($userinfo, $db, $settings, -1);
$newticket = ticket::getInstanceOf($userinfo, $settings, -1);
$newticket->Set('subject', validate($_POST['subject'], 'subject'), true, false);
$newticket->Set('priority', validate($_POST['priority'], 'priority'), true, false);
$newticket->Set('category', validate($_POST['category'], 'category'), true, false);
@@ -185,11 +181,9 @@ if($page == 'overview') {
Database::pexecute($stmt, array("customerid" => $userinfo['customerid']));
// Customer mail
$newticket->sendMail((int)$userinfo['customerid'], 'new_ticket_for_customer_subject', $lng['mails']['new_ticket_for_customer']['subject'], 'new_ticket_for_customer_mailbody', $lng['mails']['new_ticket_for_customer']['mailbody']);
// Admin mail
$newticket->sendMail(-1, 'new_ticket_by_customer_subject', $lng['mails']['new_ticket_by_customer']['subject'], 'new_ticket_by_customer_mailbody', $lng['mails']['new_ticket_by_customer']['mailbody']);
redirectTo($filename, Array('page' => $page, 's' => $s));
}
@@ -199,10 +193,9 @@ if($page == 'overview') {
WHERE `adminid` = :adminid
ORDER BY `logicalorder`, `name` ASC'
);
Database::pexecute($result_stmt, array("adminid" => $userinfo['adminid']));
$result = $result_stmt->fetch(PDO::FETCH_ASSOC);
$result = Database::pexecute_first($result_stmt, array("adminid" => $userinfo['adminid']));
if(isset($result['name']) && $result['name'] != '') {
if (isset($result['name']) && $result['name'] != '') {
$result2_stmt = Database::prepare('SELECT `id`, `name` FROM `' . TABLE_PANEL_TICKET_CATS . '`
WHERE `adminid` = :adminid
ORDER BY `logicalorder`, `name` ASC'
@@ -225,10 +218,11 @@ if($page == 'overview') {
AND `answerto` = "0"
AND (`status` = "0" OR `status` = "1" OR `status` = "2")'
);
Database::pexecute($opentickets_stmt, array("customerid" => $userinfo['customerid']));
$opentickets = $opentickets_stmt->fetch(PDO::FETCH_ASSOC);
$opentickets = Database::pexecute_first($opentickets_stmt, array("customerid" => $userinfo['customerid']));
if($settings['ticket']['concurrently_open'] != - 1 && $settings['ticket']['concurrently_open'] != '') {
if ($settings['ticket']['concurrently_open'] != - 1
&& $settings['ticket']['concurrently_open'] != ''
) {
$notmorethanxopentickets = strtr($lng['ticket']['notmorethanxopentickets'], array('%s' => $settings['ticket']['concurrently_open']));
} else {
$notmorethanxopentickets = '';
@@ -249,7 +243,7 @@ if($page == 'overview') {
}
} elseif($action == 'answer' && $id != 0) {
if(isset($_POST['send']) && $_POST['send'] == 'send') {
$replyticket = ticket::getInstanceOf($userinfo, $db, $settings, -1);
$replyticket = ticket::getInstanceOf($userinfo, $settings, -1);
$replyticket->Set('subject', validate($_POST['subject'], 'subject'), true, false);
$replyticket->Set('priority', validate($_POST['priority'], 'priority'), true, false);
$replyticket->Set('message', validate(str_replace("\r\n", "\n", $_POST['message']), 'message', '/^[^\0]*$/'), true, false);
@@ -267,8 +261,7 @@ if($page == 'overview') {
$replyticket->Insert();
// Update priority if changed
$mainticket = ticket::getInstanceOf($userinfo, $db, $settings, (int)$id);
$mainticket = ticket::getInstanceOf($userinfo, $settings, (int)$id);
if($replyticket->Get('priority') != $mainticket->Get('priority')) {
$mainticket->Set('priority', $replyticket->Get('priority'), true);
@@ -284,7 +277,7 @@ if($page == 'overview') {
}
} else {
$ticket_replies = '';
$mainticket = ticket::getInstanceOf($userinfo, $db, $settings, (int)$id);
$mainticket = ticket::getInstanceOf($userinfo, $settings, (int)$id);
$dt = date("d.m.Y H:i\h", $mainticket->Get('dt'));
$status = ticket::getStatusText($lng, $mainticket->Get('status'));
@@ -302,10 +295,8 @@ if($page == 'overview') {
FROM `' . TABLE_PANEL_CUSTOMERS . '`
WHERE `customerid` = :customerid '
);
Database::pexecute($usr_stmt, array("customerid" => $cid));
$usr = $usr_stmt->fetch(PDO::FETCH_ASSOC);
$usr = Database::pexecute_first($usr_stmt, array("customerid" => $cid));
$by = getCorrectFullUserDetails($usr);
//$by = $lng['ticket']['customer'];
}
$subject = $mainticket->Get('subject');
@@ -314,24 +305,23 @@ if($page == 'overview') {
$result_stmt = Database::prepare('SELECT `name` FROM `' . TABLE_PANEL_TICKET_CATS . '`
WHERE `id`= :id '
);
Database::pexecute($result_stmt, array("id" => $mainticket->Get('category')));
$row = $result_stmt->fetch(PDO::FETCH_ASSOC);
$row = Database::pexecute_first($result_stmt, array("id" => $mainticket->Get('category')));
$andere_stmt = Database::prepare('SELECT * FROM `' . TABLE_PANEL_TICKETS . '`
WHERE `answerto`= :answerto
ORDER BY `lastchange` ASC'
);
Database::pexecute($andere_stmt, array("answerto" => $id));
$numrows_andere = Database::num_rows();
while($row2 = $andere_stmt->fetch(PDO::FETCH_ASSOC)) {
$subticket = ticket::getInstanceOf($userinfo, $db, $settings, (int)$row2['id']);
$subticket = ticket::getInstanceOf($userinfo, $settings, (int)$row2['id']);
$lastchange = date("d.m.Y H:i\h", $subticket->Get('lastchange'));
if($subticket->Get('by') == '1') {
$by = $lng['ticket']['staff'];
} else {
$by = getCorrectFullUserDetails($usr);
//$by = $lng['ticket']['customer'];
}
$subject = $subticket->Get('subject');
@@ -343,10 +333,9 @@ if($page == 'overview') {
$priorities.= makeoption($lng['ticket']['normal'], '2', $mainticket->Get('priority'), true, true);
$priorities.= makeoption($lng['ticket']['low'], '3', $mainticket->Get('priority'), true, true);
$subject = $mainticket->Get('subject');
$ticket_replies_count = $db->num_rows($andere) + 1;
$ticket_replies_count = $numrows_andere + 1;
// don't forget the main-ticket!
$ticket_reply_data = include_once dirname(__FILE__).'/lib/formfields/customer/tickets/formfield.ticket_reply.php';
$ticket_reply_form = htmlform::genHTMLForm($ticket_reply_data);
@@ -358,7 +347,7 @@ if($page == 'overview') {
} elseif($action == 'close' && $id != 0) {
if(isset($_POST['send']) && $_POST['send'] == 'send') {
$now = time();
$mainticket = ticket::getInstanceOf($userinfo, $db, $settings, (int)$id);
$mainticket = ticket::getInstanceOf($userinfo, $settings, (int)$id);
$mainticket->Set('lastchange', $now, true, true);
$mainticket->Set('lastreplier', '0', true, true);
$mainticket->Set('status', '3', true, true);
@@ -366,7 +355,7 @@ if($page == 'overview') {
$log->logAction(USR_ACTION, LOG_NOTICE, "closed support-ticket '" . $mainticket->Get('subject') . "'");
redirectTo($filename, Array('page' => $page, 's' => $s));
} else {
$mainticket = ticket::getInstanceOf($userinfo, $db, $settings, (int)$id);
$mainticket = ticket::getInstanceOf($userinfo, $settings, (int)$id);
ask_yesno('ticket_reallyclose', $filename, array('id' => $id, 'page' => $page, 'action' => $action), $mainticket->Get('subject'));
}
} elseif($action == 'reopen' && $id != 0) {
@@ -376,8 +365,7 @@ if($page == 'overview') {
AND `answerto` = "0"
AND (`status` = "0" OR `status` = "1" OR `status` = "2")'
);
Database::pexecute($opentickets_stmt, array("customerid" => $userinfo['customerid']));
$opentickets = $opentickets_stmt->fetch(PDO::FETCH_ASSOC);
$opentickets = Database::pexecute_first($opentickets_stmt, array("customerid" => $userinfo['customerid']));
$ticketsopen = (int)$opentickets['count'];
if($ticketsopen > $settings['ticket']['concurrently_open'] && $settings['ticket']['concurrently_open'] != - 1 && $settings['ticket']['concurrently_open'] != '') {
@@ -385,14 +373,12 @@ if($page == 'overview') {
}
$now = time();
$mainticket = ticket::getInstanceOf($userinfo, $db, $settings, (int)$id);
$mainticket = ticket::getInstanceOf($userinfo, $settings, (int)$id);
$mainticket->Set('lastchange', $now, true, true);
$mainticket->Set('lastreplier', '0', true, true);
$mainticket->Set('status', '0', true, true);
$mainticket->Update();
$log->logAction(USR_ACTION, LOG_NOTICE, "reopened support-ticket '" . $mainticket->Get('subject') . "'");
redirectTo($filename, Array('page' => $page, 's' => $s));
redirectTo($filename, array('page' => $page, 's' => $s));
}
}
?>