- add setting for default support-ticket priority, fixes #178

actions/admin/settings/190.ticket.php

@@ -125,6 +125,16 @@ return array(
 					'type' => 'hidden',
 					'default' => '',
 					),
+				'ticket_default_priority' => array(
+					'label' => $lng['serversettings']['ticket']['default_priority'],
+					'settinggroup' => 'ticket',
+					'varname' => 'default_priority',
+					'type' => 'option',
+					'default' => 2,
+					'option_mode' => 'one',
+					'option_options' => array(1 => $lng['ticket']['unf_high'], 2 => $lng['ticket']['unf_normal'], 3 => $lng['ticket']['unf_low']),
+					'save_method' => 'storeSettingField', 
+					),
 				),
 			),
 		)

admin_tickets.php

@@ -237,9 +237,9 @@ if($page == 'tickets'
 					}
 				}
 
-				$priorities = makeoption($lng['ticket']['unf_high'], '1');
+				$priorities = makeoption($lng['ticket']['unf_high'], '1', $settings['ticket']['default_priority']);
-				$priorities.= makeoption($lng['ticket']['unf_normal'], '2');
+				$priorities.= makeoption($lng['ticket']['unf_normal'], '2', $settings['ticket']['default_priority']);
-				$priorities.= makeoption($lng['ticket']['unf_low'], '3');
+				$priorities.= makeoption($lng['ticket']['unf_low'], '3', $settings['ticket']['default_priority']);
 				eval("echo \"" . getTemplate("ticket/tickets_new") . "\";");
 			}
 		}

customer_tickets.php

@@ -226,9 +226,9 @@ elseif($page == 'tickets')
 					$categories = makeoption($lng['ticket']['no_cat'], '0');
 				}
 
-				$priorities = makeoption($lng['ticket']['unf_high'], '1');
+				$priorities = makeoption($lng['ticket']['unf_high'], '1', $settings['ticket']['default_priority']);
-				$priorities.= makeoption($lng['ticket']['unf_normal'], '2');
+				$priorities.= makeoption($lng['ticket']['unf_normal'], '2', $settings['ticket']['default_priority']);
-				$priorities.= makeoption($lng['ticket']['unf_low'], '3');
+				$priorities.= makeoption($lng['ticket']['unf_low'], '3', $settings['ticket']['default_priority']);
 				$ticketsopen = 0;
 				$opentickets = $db->query_first('SELECT COUNT(`id`) as `count` FROM `' . TABLE_PANEL_TICKETS . '`
                                            WHERE `customerid` = "' . $userinfo['customerid'] . '"

install/froxlor.sql

@@ -451,7 +451,7 @@ INSERT INTO `panel_settings` (`settingid`, `settinggroup`, `varname`, `value`) V
 INSERT INTO `panel_settings` (`settingid`, `settinggroup`, `varname`, `value`) VALUES (18, 'system', 'vmail_homedir', '/var/customers/mail/');
 INSERT INTO `panel_settings` (`settingid`, `settinggroup`, `varname`, `value`) VALUES (19, 'system', 'bindconf_directory', '/etc/bind/');
 INSERT INTO `panel_settings` (`settingid`, `settinggroup`, `varname`, `value`) VALUES (20, 'system', 'bindreload_command', '/etc/init.d/bind9 reload');
-INSERT INTO `panel_settings` (`settingid`, `settinggroup`, `varname`, `value`) VALUES (22, 'panel', 'version', '0.9.6-svn3');
+INSERT INTO `panel_settings` (`settingid`, `settinggroup`, `varname`, `value`) VALUES (22, 'panel', 'version', '0.9.6-svn4');
 INSERT INTO `panel_settings` (`settingid`, `settinggroup`, `varname`, `value`) VALUES (23, 'system', 'hostname', 'SERVERNAME');
 INSERT INTO `panel_settings` (`settingid`, `settinggroup`, `varname`, `value`) VALUES (24, 'login', 'maxloginattempts', '3');
 INSERT INTO `panel_settings` (`settingid`, `settinggroup`, `varname`, `value`) VALUES (25, 'login', 'deactivatetime', '900');
@@ -565,6 +565,7 @@ INSERT INTO `panel_settings` (`settingid`, `settinggroup`, `varname`, `value`) V
 INSERT INTO `panel_settings` (`settingid`, `settinggroup`, `varname`, `value`) VALUES (134, 'defaultwebsrverrhandler', 'err403', '');
 INSERT INTO `panel_settings` (`settingid`, `settinggroup`, `varname`, `value`) VALUES (135, 'defaultwebsrverrhandler', 'err404', '');
 INSERT INTO `panel_settings` (`settingid`, `settinggroup`, `varname`, `value`) VALUES (136, 'defaultwebsrverrhandler', 'err500', '');
+INSERT INTO `panel_settings` (`settingid`, `settinggroup`, `varname`, `value`) VALUES (137, 'ticket', 'default_priority', '2');
 
 
 # --------------------------------------------------------

install/updates/froxlor/0.9/update_0.9.inc.php

@@ -582,4 +582,17 @@ if(isFroxlorVersion('0.9.6-svn2'))
 	updateToVersion('0.9.6-svn3');
 }
 
+if(isFroxlorVersion('0.9.6-svn3'))
+{
+	showUpdateStep("Updating from 0.9.6-svn3 to 0.9.6-svn4", false);
+	
+	$update_deftic_priority = isset($_POST['update_deftic_priority']) ? intval($_POST['update_deftic_priority']) : 2;
+
+	showUpdateStep("Setting default support-ticket priority");
+	$db->query("INSERT INTO `" . TABLE_PANEL_SETTINGS . "` (`settinggroup`, `varname`, `value`) VALUES ('ticket', 'default_priority', '".(int)$update_deftic_priority."');");
+	lastStepStatus(0);
+
+	updateToVersion('0.9.6-svn4');
+}
+
 ?>

install/updates/preconfig/0.9/preconfig_0.9.inc.php

@@ -62,4 +62,16 @@ function parseAndOutputPreconfig(&$has_preconfig, &$return, $current_version)
 		}
 		$return .= '<strong>Path/URL for error 404:</strong>&nbsp;<input type="text" name="update_deferr_404" /><br /><br />';
 	}
+
+	if(versionInUpdate($current_version, '0.9.6-svn4'))
+	{
+		$has_preconfig = true;
+		$return .= 'You can define a default support-ticket priority level which is pre-selected for new support-tickets.<br /><br />';
+		$return .= '<strong>Which should be the default ticket-priority?:</strong>&nbsp;';
+		$return .= '<select name="update_deftic_priority">';
+		$priorities = makeoption($lng['ticket']['unf_high'], '1', '2');
+		$priorities.= makeoption($lng['ticket']['unf_normal'], '2', '2');
+		$priorities.= makeoption($lng['ticket']['unf_low'], '3', '2');
+		$return .= $priorities.'</select><br /><br />';
+	}
 }

lib/tables.inc.php

@@ -68,7 +68,7 @@ define('PACKAGE_ENABLED', 2);
 
 // VERSION INFO
 
-$version = '0.9.6-svn3';
+$version = '0.9.6-svn4';
 $dbversion = '2';
 $branding = '';
 

lng/english.lng.php

@@ -1377,4 +1377,7 @@ $lng['serversettings']['defaultwebsrverrhandler_err404'] = 'File/URL for error 4
 $lng['serversettings']['defaultwebsrverrhandler_err500']['title'] = 'File/URL for error 500';
 $lng['serversettings']['defaultwebsrverrhandler_err500']['description'] = '<div style="color:red">'.$lng['panel']['not_supported'].'lighttpd</div>';
 
+// ADDED IN FROXLOR 0.9.6-svn4
+$lng['serversettings']['ticket']['default_priority'] = 'Default support-ticket priority';
+
 ?>

lng/german.lng.php

@@ -1373,4 +1373,7 @@ $lng['serversettings']['defaultwebsrverrhandler_err404'] = 'Datei/URL für F
 $lng['serversettings']['defaultwebsrverrhandler_err500']['title'] = 'Datei/URL für Fehler 500';
 $lng['serversettings']['defaultwebsrverrhandler_err500']['description'] = '<div style="color:red">'.$lng['panel']['not_supported'].'lighttpd</div>';
 
+// ADDED IN FROXLOR 0.9.6-svn4
+$lng['serversettings']['ticket']['default_priority'] = 'Voreingestellte Support-Ticket Priorit&auml;t';
+
 ?>