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- add setting for default support-ticket priority, fixes #178

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This commit is contained in:
Michael Kaufmann (d00p)
2010-04-29 05:38:32 +00:00
parent fb4b0e3920
commit 8ac41a28b9
9 changed files with 50 additions and 8 deletions
Download Patch File Download Diff File Expand all files Collapse all files

10
actions/admin/settings/190.ticket.php
View File

@@ -125,6 +125,16 @@ return array(
'type' => 'hidden',
'default' => '',
),
'ticket_default_priority' => array(
'label' => $lng['serversettings']['ticket']['default_priority'],
'settinggroup' => 'ticket',
'varname' => 'default_priority',
'type' => 'option',
'default' => 2,
'option_mode' => 'one',
'option_options' => array(1 => $lng['ticket']['unf_high'], 2 => $lng['ticket']['unf_normal'], 3 => $lng['ticket']['unf_low']),
'save_method' => 'storeSettingField',
),
),
),
)

6
admin_tickets.php
View File

@@ -237,9 +237,9 @@ if($page == 'tickets'
}
}
$priorities = makeoption($lng['ticket']['unf_high'], '1');
$priorities.= makeoption($lng['ticket']['unf_normal'], '2');
$priorities.= makeoption($lng['ticket']['unf_low'], '3');
$priorities = makeoption($lng['ticket']['unf_high'], '1', $settings['ticket']['default_priority']);
$priorities.= makeoption($lng['ticket']['unf_normal'], '2', $settings['ticket']['default_priority']);
$priorities.= makeoption($lng['ticket']['unf_low'], '3', $settings['ticket']['default_priority']);
eval("echo \"" . getTemplate("ticket/tickets_new") . "\";");
}
}

6
customer_tickets.php
View File

@@ -226,9 +226,9 @@ elseif($page == 'tickets')
$categories = makeoption($lng['ticket']['no_cat'], '0');
}
$priorities = makeoption($lng['ticket']['unf_high'], '1');
$priorities.= makeoption($lng['ticket']['unf_normal'], '2');
$priorities.= makeoption($lng['ticket']['unf_low'], '3');
$priorities = makeoption($lng['ticket']['unf_high'], '1', $settings['ticket']['default_priority']);
$priorities.= makeoption($lng['ticket']['unf_normal'], '2', $settings['ticket']['default_priority']);
$priorities.= makeoption($lng['ticket']['unf_low'], '3', $settings['ticket']['default_priority']);
$ticketsopen = 0;
$opentickets = $db->query_first('SELECT COUNT(`id`) as `count` FROM `' . TABLE_PANEL_TICKETS . '`
WHERE `customerid` = "' . $userinfo['customerid'] . '"

3
install/froxlor.sql
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@@ -451,7 +451,7 @@ INSERT INTO `panel_settings` (`settingid`, `settinggroup`, `varname`, `value`) V
INSERT INTO `panel_settings` (`settingid`, `settinggroup`, `varname`, `value`) VALUES (18, 'system', 'vmail_homedir', '/var/customers/mail/');
INSERT INTO `panel_settings` (`settingid`, `settinggroup`, `varname`, `value`) VALUES (19, 'system', 'bindconf_directory', '/etc/bind/');
INSERT INTO `panel_settings` (`settingid`, `settinggroup`, `varname`, `value`) VALUES (20, 'system', 'bindreload_command', '/etc/init.d/bind9 reload');
INSERT INTO `panel_settings` (`settingid`, `settinggroup`, `varname`, `value`) VALUES (22, 'panel', 'version', '0.9.6-svn3');
INSERT INTO `panel_settings` (`settingid`, `settinggroup`, `varname`, `value`) VALUES (22, 'panel', 'version', '0.9.6-svn4');
INSERT INTO `panel_settings` (`settingid`, `settinggroup`, `varname`, `value`) VALUES (23, 'system', 'hostname', 'SERVERNAME');
INSERT INTO `panel_settings` (`settingid`, `settinggroup`, `varname`, `value`) VALUES (24, 'login', 'maxloginattempts', '3');
INSERT INTO `panel_settings` (`settingid`, `settinggroup`, `varname`, `value`) VALUES (25, 'login', 'deactivatetime', '900');
@@ -565,6 +565,7 @@ INSERT INTO `panel_settings` (`settingid`, `settinggroup`, `varname`, `value`) V
INSERT INTO `panel_settings` (`settingid`, `settinggroup`, `varname`, `value`) VALUES (134, 'defaultwebsrverrhandler', 'err403', '');
INSERT INTO `panel_settings` (`settingid`, `settinggroup`, `varname`, `value`) VALUES (135, 'defaultwebsrverrhandler', 'err404', '');
INSERT INTO `panel_settings` (`settingid`, `settinggroup`, `varname`, `value`) VALUES (136, 'defaultwebsrverrhandler', 'err500', '');
INSERT INTO `panel_settings` (`settingid`, `settinggroup`, `varname`, `value`) VALUES (137, 'ticket', 'default_priority', '2');
# --------------------------------------------------------

13
install/updates/froxlor/0.9/update_0.9.inc.php
View File

@@ -582,4 +582,17 @@ if(isFroxlorVersion('0.9.6-svn2'))
updateToVersion('0.9.6-svn3');
}
if(isFroxlorVersion('0.9.6-svn3'))
{
showUpdateStep("Updating from 0.9.6-svn3 to 0.9.6-svn4", false);
$update_deftic_priority = isset($_POST['update_deftic_priority']) ? intval($_POST['update_deftic_priority']) : 2;
showUpdateStep("Setting default support-ticket priority");
$db->query("INSERT INTO `" . TABLE_PANEL_SETTINGS . "` (`settinggroup`, `varname`, `value`) VALUES ('ticket', 'default_priority', '".(int)$update_deftic_priority."');");
lastStepStatus(0);
updateToVersion('0.9.6-svn4');
}
?>

12
install/updates/preconfig/0.9/preconfig_0.9.inc.php
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@@ -62,4 +62,16 @@ function parseAndOutputPreconfig(&$has_preconfig, &$return, $current_version)
}
$return .= '<strong>Path/URL for error 404:</strong>&nbsp;<input type="text" name="update_deferr_404" /><br /><br />';
}
if(versionInUpdate($current_version, '0.9.6-svn4'))
{
$has_preconfig = true;
$return .= 'You can define a default support-ticket priority level which is pre-selected for new support-tickets.<br /><br />';
$return .= '<strong>Which should be the default ticket-priority?:</strong>&nbsp;';
$return .= '<select name="update_deftic_priority">';
$priorities = makeoption($lng['ticket']['unf_high'], '1', '2');
$priorities.= makeoption($lng['ticket']['unf_normal'], '2', '2');
$priorities.= makeoption($lng['ticket']['unf_low'], '3', '2');
$return .= $priorities.'</select><br /><br />';
}
}

2
lib/tables.inc.php
View File

@@ -68,7 +68,7 @@ define('PACKAGE_ENABLED', 2);
// VERSION INFO
$version = '0.9.6-svn3';
$version = '0.9.6-svn4';
$dbversion = '2';
$branding = '';

3
lng/english.lng.php
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@@ -1377,4 +1377,7 @@ $lng['serversettings']['defaultwebsrverrhandler_err404'] = 'File/URL for error 4
$lng['serversettings']['defaultwebsrverrhandler_err500']['title'] = 'File/URL for error 500';
$lng['serversettings']['defaultwebsrverrhandler_err500']['description'] = '<div style="color:red">'.$lng['panel']['not_supported'].'lighttpd</div>';
// ADDED IN FROXLOR 0.9.6-svn4
$lng['serversettings']['ticket']['default_priority'] = 'Default support-ticket priority';
?>

3
lng/german.lng.php
View File

@@ -1373,4 +1373,7 @@ $lng['serversettings']['defaultwebsrverrhandler_err404'] = 'Datei/URL f&uuml;r F
$lng['serversettings']['defaultwebsrverrhandler_err500']['title'] = 'Datei/URL f&uuml;r Fehler 500';
$lng['serversettings']['defaultwebsrverrhandler_err500']['description'] = '<div style="color:red">'.$lng['panel']['not_supported'].'lighttpd</div>';
// ADDED IN FROXLOR 0.9.6-svn4
$lng['serversettings']['ticket']['default_priority'] = 'Voreingestellte Support-Ticket Priorit&auml;t';
?>