deny access to tickets not owned by current user, thx to chbi
Signed-off-by: Michael Kaufmann <michael.kaufmann@aixit.com>
This commit is contained in:
@@ -19,46 +19,53 @@
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*
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* Support Tickets - Tickets-Class
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*/
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class ticket {
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class ticket
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{
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/**
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* Userinfo
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*
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* @var array
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*/
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private $userinfo = array();
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/**
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* Ticket ID
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* @var tid
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*
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* @var int
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*/
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private $tid = - 1;
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/**
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* Ticket Data Array
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* @var t_data
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*
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* @var array
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*/
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private $t_data = array();
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/**
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* Ticket-Object-Array
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* @var tickets
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*
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* @var ticket
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*/
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static private $tickets = array();
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private static $tickets = array();
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/**
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* Class constructor.
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*
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* @param array userinfo
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* @param int ticket id
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* @param
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* array userinfo
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* @param
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* int ticket id
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*/
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private function __construct($userinfo, $tid = - 1) {
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private function __construct($userinfo, $tid = - 1)
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{
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$this->userinfo = $userinfo;
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$this->tid = $tid;
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// initialize data array
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$this->initData();
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// read data from database
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$this->readData();
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}
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@@ -66,21 +73,24 @@ class ticket {
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/**
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* Singleton ftw ;-)
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*
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* @param array userinfo
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* @param int ticket id
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* @param
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* array userinfo
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* @param
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* int ticket id
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*/
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static public function getInstanceOf($_usernfo, $_tid) {
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if (!isset(self::$tickets[$_tid])) {
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self::$tickets[$_tid] = new ticket($_usernfo, $_tid);
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static public function getInstanceOf($_usernfo, $_tid)
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{
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if (! isset(self::$tickets[$_tid . '-' . $_usernfo['userid']])) {
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self::$tickets[$_tid . '-' . $_usernfo['userid']] = new ticket($_usernfo, $_tid);
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}
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return self::$tickets[$_tid];
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return self::$tickets[$_tid . '-' . $_usernfo['userid']];
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}
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/**
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* Initialize data-array
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*/
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private function initData() {
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private function initData()
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{
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$this->Set('customer', 0, true, true);
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$this->Set('admin', 1, true, true);
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$this->Set('subject', '', true, true);
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@@ -100,16 +110,33 @@ class ticket {
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/**
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* Read ticket data from database.
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*/
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private function readData() {
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if (isset($this->tid)
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&& $this->tid != - 1
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) {
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$_ticket_stmt = Database::prepare('
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SELECT * FROM `' . TABLE_PANEL_TICKETS . '` WHERE `id` = :tid'
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);
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$_ticket = Database::pexecute_first($_ticket_stmt, array('tid' => $this->tid));
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private function readData()
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{
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if (isset($this->tid) && $this->tid != - 1) {
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if ($this->userinfo['customerid'] > 0) {
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$_ticket_stmt = Database::prepare('
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SELECT * FROM `' . TABLE_PANEL_TICKETS . '` WHERE `id` = :tid AND `customerid` = :cid');
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$tdata = array(
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'tid' => $this->tid,
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'cid' => $this->userinfo['customerid']
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);
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} else {
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$_ticket_stmt = Database::prepare('
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SELECT * FROM `' . TABLE_PANEL_TICKETS . '` WHERE `id` = :tid' . ($this->userinfo['customers_see_all'] ? '' : ' AND `adminid` = :adminid'));
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$tdata = array(
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'tid' => $this->tid
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);
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if ($this->userinfo['customers_see_all'] != '1') {
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$tdata['adminid'] = $this->userinfo['adminid'];
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}
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}
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$_ticket = Database::pexecute_first($_ticket_stmt, $tdata);
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if ($_ticket == false) {
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throw new Exception("Invalid ticket id");
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}
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$this->Set('customer', $_ticket['customerid'], true, false);
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$this->Set('admin', $_ticket['adminid'], true, false);
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$this->Set('subject', $_ticket['subject'], true, false);
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@@ -130,8 +157,8 @@ class ticket {
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/**
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* Insert data to database
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*/
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public function Insert() {
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public function Insert()
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{
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$ins_stmt = Database::prepare("
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INSERT INTO `" . TABLE_PANEL_TICKETS . "` SET
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`customerid` = :customerid,
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@@ -146,8 +173,7 @@ class ticket {
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`status` = :status,
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`lastreplier` = :lastreplier,
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`by` = :by,
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`answerto` = :answerto"
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);
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`answerto` = :answerto");
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$ins_data = array(
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'customerid' => $this->Get('customer'),
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'adminid' => $this->Get('admin'),
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@@ -171,8 +197,9 @@ class ticket {
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/**
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* Update data in database
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*/
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public function Update() {
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public function Update()
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{
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// Update "main" ticket
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$upd_stmt = Database::prepare('
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UPDATE `' . TABLE_PANEL_TICKETS . '` SET
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@@ -180,8 +207,7 @@ class ticket {
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`lastchange` = :lastchange,
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`status` = :status,
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`lastreplier` = :lastreplier
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WHERE `id` = :tid'
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);
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WHERE `id` = :tid');
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$upd_data = array(
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'priority' => $this->Get('priority'),
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'lastchange' => $this->Get('lastchange'),
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@@ -196,38 +222,44 @@ class ticket {
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/**
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* Moves a ticket to the archive
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*/
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public function Archive() {
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public function Archive()
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{
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// Update "main" ticket
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$upd_stmt = Database::prepare('
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UPDATE `' . TABLE_PANEL_TICKETS . '` SET `archived` = "1" WHERE `id` = :tid'
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);
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Database::pexecute($upd_stmt, array('tid' => $this->tid));
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UPDATE `' . TABLE_PANEL_TICKETS . '` SET `archived` = "1" WHERE `id` = :tid');
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Database::pexecute($upd_stmt, array(
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'tid' => $this->tid
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));
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// Update "answers" to ticket
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$upd_stmt = Database::prepare('
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UPDATE `' . TABLE_PANEL_TICKETS . '` SET `archived` = "1" WHERE `answerto` = :tid'
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);
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Database::pexecute($upd_stmt, array('tid' => $this->tid));
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UPDATE `' . TABLE_PANEL_TICKETS . '` SET `archived` = "1" WHERE `answerto` = :tid');
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Database::pexecute($upd_stmt, array(
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'tid' => $this->tid
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));
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return true;
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}
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/**
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* Remove ticket from database
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*/
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public function Delete() {
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public function Delete()
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{
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// Delete "main" ticket
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$del_stmt = Database::prepare('
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DELETE FROM `' . TABLE_PANEL_TICKETS . '` WHERE `id` = :tid'
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);
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Database::pexecute($del_stmt, array('tid' => $this->tid));
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DELETE FROM `' . TABLE_PANEL_TICKETS . '` WHERE `id` = :tid');
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Database::pexecute($del_stmt, array(
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'tid' => $this->tid
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));
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// Delete "answers" to ticket"
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$del_stmt = Database::prepare('
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DELETE FROM `' . TABLE_PANEL_TICKETS . '` WHERE `answerto` = :tid'
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);
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Database::pexecute($del_stmt, array('tid' => $this->tid));
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DELETE FROM `' . TABLE_PANEL_TICKETS . '` WHERE `answerto` = :tid');
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Database::pexecute($del_stmt, array(
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'tid' => $this->tid
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));
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return true;
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}
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@@ -237,16 +269,17 @@ class ticket {
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public function sendMail($customerid = - 1, $template_subject = null, $default_subject = null, $template_body = null, $default_body = null)
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{
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global $mail, $theme;
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// Some checks are to be made here in the future
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if ($customerid != - 1) {
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// Get e-mail message for customer
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$usr_stmt = Database::prepare('
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SELECT `name`, `firstname`, `company`, `email`
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FROM `' . TABLE_PANEL_CUSTOMERS . '` WHERE `customerid` = :customerid'
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);
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$usr = Database::pexecute_first($usr_stmt, array('customerid' => $customerid));
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FROM `' . TABLE_PANEL_CUSTOMERS . '` WHERE `customerid` = :customerid');
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$usr = Database::pexecute_first($usr_stmt, array(
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'customerid' => $customerid
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));
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$replace_arr = array(
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'FIRSTNAME' => $usr['firstname'],
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'NAME' => $usr['name'],
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@@ -268,23 +301,21 @@ class ticket {
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SELECT `value` FROM `" . TABLE_PANEL_TEMPLATES . "`
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WHERE `adminid`= :adminid
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AND `language`= :lang
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AND `templategroup`= 'mails' AND `varname`= :tplsubject"
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);
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AND `templategroup`= 'mails' AND `varname`= :tplsubject");
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$result = Database::pexecute_first($result_stmt, $tpl_seldata);
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$mail_subject = html_entity_decode(replace_variables((($result['value'] != '') ? $result['value'] : $default_subject), $replace_arr));
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unset($tpl_seldata['tplsubject']);
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$tpl_seldata['tplmailbody'] = $template_body;
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$result_stmt = Database::prepare("
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SELECT `value` FROM `" . TABLE_PANEL_TEMPLATES . "`
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WHERE `adminid`= :adminid
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AND `language`= :lang
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AND `templategroup`= 'mails' AND `varname`= :tplmailbody"
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);
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AND `templategroup`= 'mails' AND `varname`= :tplmailbody");
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$result = Database::pexecute_first($result_stmt, $tpl_seldata);
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$mail_body = html_entity_decode(replace_variables((($result['value'] != '') ? $result['value'] : $default_body), $replace_arr));
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if ($customerid != - 1) {
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$_mailerror = false;
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try {
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@@ -294,28 +325,30 @@ class ticket {
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$mail->MsgHTML(str_replace("\n", "<br />", $mail_body));
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$mail->AddAddress($usr['email'], $usr['firstname'] . ' ' . $usr['name']);
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$mail->Send();
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} catch(phpmailerException $e) {
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} catch (phpmailerException $e) {
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$mailerr_msg = $e->errorMessage();
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$_mailerror = true;
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} catch (Exception $e) {
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$mailerr_msg = $e->getMessage();
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$_mailerror = true;
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}
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if ($_mailerror) {
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$rstlog = FroxlorLogger::getInstanceOf(array('loginname' => 'ticket_class'));
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$rstlog = FroxlorLogger::getInstanceOf(array(
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'loginname' => 'ticket_class'
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));
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$rstlog->logAction(ADM_ACTION, LOG_ERR, "Error sending mail: " . $mailerr_msg);
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standard_error('errorsendingmail', $usr['email']);
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}
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$mail->ClearAddresses();
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} else {
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$admin_stmt = Database::prepare("
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SELECT `name`, `email` FROM `" . TABLE_PANEL_ADMINS . "`
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WHERE `adminid` = :adminid"
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);
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$admin = Database::pexecute_first($admin_stmt, array('adminid' => $this->userinfo['adminid']));
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WHERE `adminid` = :adminid");
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$admin = Database::pexecute_first($admin_stmt, array(
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'adminid' => $this->userinfo['adminid']
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));
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$_mailerror = false;
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try {
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$mail->SetFrom(Settings::Get('ticket.noreply_email'), Settings::Get('ticket.noreply_name'));
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@@ -324,20 +357,22 @@ class ticket {
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$mail->MsgHTML(str_replace("\n", "<br />", $mail_body));
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$mail->AddAddress($admin['email'], $admin['name']);
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$mail->Send();
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} catch(phpmailerException $e) {
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} catch (phpmailerException $e) {
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$mailerr_msg = $e->errorMessage();
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$_mailerror = true;
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} catch (Exception $e) {
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$mailerr_msg = $e->getMessage();
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$_mailerror = true;
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}
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if ($_mailerror) {
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$rstlog = FroxlorLogger::getInstanceOf(array('loginname' => 'ticket_class'));
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$rstlog = FroxlorLogger::getInstanceOf(array(
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'loginname' => 'ticket_class'
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));
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$rstlog->logAction(ADM_ACTION, LOG_ERR, "Error sending mail: " . $mailerr_msg);
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standard_error('errorsendingmail', $admin['email']);
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}
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$mail->ClearAddresses();
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}
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}
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@@ -345,21 +380,18 @@ class ticket {
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/**
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* Add a support-categories
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*/
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static public function addCategory($_category = null, $_admin = 1, $_order = 1) {
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if ($_category != null
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&& $_category != ''
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) {
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static public function addCategory($_category = null, $_admin = 1, $_order = 1)
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{
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if ($_category != null && $_category != '') {
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if ($_order < 1) {
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$_order = 1;
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}
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$ins_stmt = Database::prepare("
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INSERT INTO `" . TABLE_PANEL_TICKET_CATS . "` SET
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`name` = :name,
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`adminid` = :adminid,
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`logicalorder` = :lo"
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);
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`logicalorder` = :lo");
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$ins_data = array(
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'name' => $_category,
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'adminid' => $_admin,
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@@ -374,23 +406,24 @@ class ticket {
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/**
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* Edit a support-categories
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*/
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static public function editCategory($_category = null, $_id = 0, $_order = 1) {
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if ($_category != null
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&& $_category != ''
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&& $_id != 0
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) {
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static public function editCategory($_category = null, $_id = 0, $_order = 1)
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{
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if ($_category != null && $_category != '' && $_id != 0) {
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if ($_order < 1) {
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$_order = 1;
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}
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$upd_stmt = Database::prepare("
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UPDATE `" . TABLE_PANEL_TICKET_CATS . "` SET
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`name` = :name,
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`logicalorder` = :lo
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WHERE `id` = :id
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");
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Database::pexecute($upd_stmt, array('name' => $_category, 'lo' => $_order, 'id' => $_id));
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Database::pexecute($upd_stmt, array(
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'name' => $_category,
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'lo' => $_order,
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'id' => $_id
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));
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return true;
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}
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return false;
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@@ -399,40 +432,43 @@ class ticket {
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/**
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* Delete a support-categories
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*/
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static public function deleteCategory($_id = 0) {
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static public function deleteCategory($_id = 0)
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{
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if ($_id != 0) {
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$result_stmt = Database::prepare("
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SELECT COUNT(`id`) as `numtickets` FROM `" . TABLE_PANEL_TICKETS . "`
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WHERE `category` = :cat"
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);
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$result = Database::pexecute_first($result_stmt, array('cat' => $_id));
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|
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WHERE `category` = :cat");
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$result = Database::pexecute_first($result_stmt, array(
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'cat' => $_id
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));
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if ($result['numtickets'] == "0") {
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$del_stmt = Database::prepare("
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DELETE FROM `" . TABLE_PANEL_TICKET_CATS . "` WHERE `id` = :id"
|
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);
|
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Database::pexecute($del_stmt, array('id' => $_id));
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DELETE FROM `" . TABLE_PANEL_TICKET_CATS . "` WHERE `id` = :id");
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Database::pexecute($del_stmt, array(
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'id' => $_id
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));
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return true;
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} else {
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return false;
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}
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}
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return false;
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}
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/**
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* Return a support-category-name
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*/
|
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static public function getCategoryName($_id = 0) {
|
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static public function getCategoryName($_id = 0)
|
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{
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if ($_id != 0) {
|
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$stmt = Database::prepare("
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SELECT `name` FROM `" . TABLE_PANEL_TICKET_CATS . "` WHERE `id` = :id"
|
||||
);
|
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$category = Database::pexecute_first($stmt, array('id' => $_id));
|
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SELECT `name` FROM `" . TABLE_PANEL_TICKET_CATS . "` WHERE `id` = :id");
|
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$category = Database::pexecute_first($stmt, array(
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'id' => $_id
|
||||
));
|
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return $category['name'];
|
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}
|
||||
return null;
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@@ -440,32 +476,33 @@ class ticket {
|
||||
|
||||
/**
|
||||
* get the highest order number
|
||||
*
|
||||
* @param object $_uid admin-id (optional)
|
||||
*
|
||||
*
|
||||
* @param object $_uid
|
||||
* admin-id (optional)
|
||||
*
|
||||
* @return int highest order number
|
||||
*/
|
||||
static public function getHighestOrderNumber($_uid = 0) {
|
||||
|
||||
static public function getHighestOrderNumber($_uid = 0)
|
||||
{
|
||||
$where = '';
|
||||
$sel_data = array();
|
||||
if ($_uid > 0) {
|
||||
$where = " WHERE `adminid` = :adminid";
|
||||
$sel_data['adminid'] = $_uid;
|
||||
}
|
||||
$sql = "SELECT MAX(`logicalorder`) as `highestorder` FROM `" . TABLE_PANEL_TICKET_CATS . "`".$where.";";
|
||||
$sql = "SELECT MAX(`logicalorder`) as `highestorder` FROM `" . TABLE_PANEL_TICKET_CATS . "`" . $where . ";";
|
||||
$result_stmt = Database::prepare($sql);
|
||||
$result = Database::pexecute_first($result_stmt, $sel_data);
|
||||
return (isset($result['highestorder']) ? (int)$result['highestorder'] : 0);
|
||||
return (isset($result['highestorder']) ? (int) $result['highestorder'] : 0);
|
||||
}
|
||||
|
||||
/**
|
||||
* returns the last x archived tickets
|
||||
*/
|
||||
static public function getLastArchived($_num = 10, $_admin = 1) {
|
||||
|
||||
static public function getLastArchived($_num = 10, $_admin = 1)
|
||||
{
|
||||
if ($_num > 0) {
|
||||
|
||||
|
||||
$archived = array();
|
||||
$counter = 0;
|
||||
$result_stmt = Database::prepare("
|
||||
@@ -477,12 +514,13 @@ class ticket {
|
||||
FROM `" . TABLE_PANEL_TICKETS . "` `main`
|
||||
WHERE `main`.`answerto` = '0' AND `main`.`archived` = '1'
|
||||
AND `main`.`adminid` = :adminid
|
||||
ORDER BY `main`.`lastchange` DESC LIMIT 0, ".(int)$_num
|
||||
);
|
||||
Database::pexecute($result_stmt, array('adminid' => $_admin));
|
||||
|
||||
ORDER BY `main`.`lastchange` DESC LIMIT 0, " . (int) $_num);
|
||||
Database::pexecute($result_stmt, array(
|
||||
'adminid' => $_admin
|
||||
));
|
||||
|
||||
while ($row = $result_stmt->fetch(PDO::FETCH_ASSOC)) {
|
||||
|
||||
|
||||
$archived[$counter]['id'] = $row['id'];
|
||||
$archived[$counter]['customerid'] = $row['customerid'];
|
||||
$archived[$counter]['adminid'] = $row['adminid'];
|
||||
@@ -496,9 +534,9 @@ class ticket {
|
||||
$archived[$counter]['lastchange'] = $row['lastchange'];
|
||||
$archived[$counter]['status'] = $row['status'];
|
||||
$archived[$counter]['by'] = $row['by'];
|
||||
$counter++;
|
||||
$counter ++;
|
||||
}
|
||||
|
||||
|
||||
if (isset($archived[0]['id'])) {
|
||||
return $archived;
|
||||
} else {
|
||||
@@ -516,129 +554,102 @@ class ticket {
|
||||
static public function getArchiveSearchStatement($subject = null, $priority = null, $fromdate = null, $todate = null, $message = null, $customer = - 1, $admin = 1, $categories = null)
|
||||
{
|
||||
$search_params = array();
|
||||
|
||||
|
||||
$query = "
|
||||
SELECT `main`.*, (
|
||||
SELECT COUNT(`sub`.`id`) FROM `" . TABLE_PANEL_TICKETS . "` `sub`
|
||||
WHERE `sub`.`answerto` = `main`.`id`
|
||||
) as `ticket_answers`
|
||||
FROM `" . TABLE_PANEL_TICKETS . "` `main`
|
||||
WHERE `main`.`archived` = '1' AND `main`.`adminid` = :admin"
|
||||
;
|
||||
|
||||
WHERE `main`.`archived` = '1' AND `main`.`adminid` = :admin";
|
||||
|
||||
$search_params['admin'] = $admin;
|
||||
|
||||
if ($subject != NULL
|
||||
&& $subject != ''
|
||||
) {
|
||||
|
||||
if ($subject != NULL && $subject != '') {
|
||||
$query .= " AND `main`.`subject` LIKE :subject";
|
||||
$search_params['subject'] = "%".$subject."%";
|
||||
$search_params['subject'] = "%" . $subject . "%";
|
||||
}
|
||||
|
||||
if ($priority != null
|
||||
&& isset($priority[0])
|
||||
&& $priority[0] != ''
|
||||
) {
|
||||
|
||||
if (isset($priority[1])
|
||||
&& $priority[1] != ''
|
||||
) {
|
||||
|
||||
if (isset($priority[2])
|
||||
&& $priority[2] != ''
|
||||
) {
|
||||
|
||||
|
||||
if ($priority != null && isset($priority[0]) && $priority[0] != '') {
|
||||
|
||||
if (isset($priority[1]) && $priority[1] != '') {
|
||||
|
||||
if (isset($priority[2]) && $priority[2] != '') {
|
||||
|
||||
$query .= " AND (`main`.`priority` = '1' OR `main`.`priority` = '2' OR `main`.`priority` = '3')";
|
||||
|
||||
} else {
|
||||
|
||||
|
||||
$query .= " AND (`main`.`priority` = '1' OR `main`.`priority` = '1')";
|
||||
}
|
||||
|
||||
} elseif (isset($priority[2])
|
||||
&& $priority[2] != ''
|
||||
) {
|
||||
|
||||
} elseif (isset($priority[2]) && $priority[2] != '') {
|
||||
|
||||
$query .= " AND (`main`.`priority` = '1' OR `main`.`priority` = '3')";
|
||||
|
||||
} else {
|
||||
$query .= " AND `main`.`priority` = '1'";
|
||||
}
|
||||
|
||||
} elseif($priority != null
|
||||
&& isset($priority[1])
|
||||
&& $priority[1] != ''
|
||||
) {
|
||||
if (isset($priority[2])
|
||||
&& $priority[2] != ''
|
||||
) {
|
||||
} elseif ($priority != null && isset($priority[1]) && $priority[1] != '') {
|
||||
if (isset($priority[2]) && $priority[2] != '') {
|
||||
$query .= " AND (`main`.`priority` = '2' OR `main`.`priority` = '3')";
|
||||
} else {
|
||||
$query .= " AND `main`.`priority` = '2'";
|
||||
}
|
||||
|
||||
} elseif($priority != null) {
|
||||
|
||||
if (isset($priority[3])
|
||||
&& $priority[3] != ''
|
||||
) {
|
||||
} elseif ($priority != null) {
|
||||
|
||||
if (isset($priority[3]) && $priority[3] != '') {
|
||||
$query .= " AND `main`.`priority` = '3'";
|
||||
}
|
||||
}
|
||||
|
||||
if ($fromdate != null
|
||||
&& $fromdate > 0
|
||||
) {
|
||||
|
||||
if ($fromdate != null && $fromdate > 0) {
|
||||
$query .= " AND `main`.`lastchange` > :fromdate";
|
||||
$search_params['fromdate'] = strtotime($fromdate);
|
||||
}
|
||||
|
||||
if ($todate != null
|
||||
&& $todate > 0
|
||||
) {
|
||||
|
||||
if ($todate != null && $todate > 0) {
|
||||
$query .= " AND `main`.`lastchange` < :todate";
|
||||
$search_params['todate'] = strtotime($todate);
|
||||
}
|
||||
|
||||
if ($message != null
|
||||
&& $message != ''
|
||||
) {
|
||||
|
||||
if ($message != null && $message != '') {
|
||||
$query .= " AND `main`.`message` LIKE :message";
|
||||
$search_params['message'] = "%".$message."%";
|
||||
$search_params['message'] = "%" . $message . "%";
|
||||
}
|
||||
|
||||
|
||||
if ($customer != - 1) {
|
||||
$query .= " AND `main`.`customerid` = :customer";
|
||||
$search_params['customer'] = $customer;
|
||||
}
|
||||
|
||||
|
||||
if ($categories != null) {
|
||||
|
||||
|
||||
$cats = array();
|
||||
foreach ($categories as $index => $catid) {
|
||||
if ($catid != "") {
|
||||
$cats[] = $catid;
|
||||
}
|
||||
}
|
||||
|
||||
|
||||
if (count($cats) > 0) {
|
||||
$query .= " AND (";
|
||||
}
|
||||
|
||||
|
||||
foreach ($cats as $catid) {
|
||||
if (isset($catid) && $catid > 0) {
|
||||
$query .= "`main`.`category` = :catid_".$catid." OR ";
|
||||
$search_params['catid_'.$catid] = $catid;
|
||||
$query .= "`main`.`category` = :catid_" . $catid . " OR ";
|
||||
$search_params['catid_' . $catid] = $catid;
|
||||
}
|
||||
}
|
||||
|
||||
|
||||
if (count($cats) > 0) {
|
||||
$query = substr($query, 0, strlen($query) - 3);
|
||||
$query .= ") ";
|
||||
}
|
||||
}
|
||||
|
||||
return array('0' => $query, '1' => $search_params);
|
||||
|
||||
return array(
|
||||
'0' => $query,
|
||||
'1' => $search_params
|
||||
);
|
||||
}
|
||||
|
||||
/**
|
||||
@@ -646,8 +657,7 @@ class ticket {
|
||||
*/
|
||||
static public function getStatusText($_lng, $_status = 0)
|
||||
{
|
||||
switch($_status)
|
||||
{
|
||||
switch ($_status) {
|
||||
case 0:
|
||||
return $_lng['ticket']['open'];
|
||||
break;
|
||||
@@ -668,8 +678,7 @@ class ticket {
|
||||
*/
|
||||
static public function getPriorityText($_lng, $_priority = 0)
|
||||
{
|
||||
switch($_priority)
|
||||
{
|
||||
switch ($_priority) {
|
||||
case 1:
|
||||
return $_lng['ticket']['high'];
|
||||
break;
|
||||
@@ -684,19 +693,19 @@ class ticket {
|
||||
|
||||
private function convertLatin1ToHtml($str)
|
||||
{
|
||||
$html_entities = array (
|
||||
"Ä" => "Ä",
|
||||
"ä" => "ä",
|
||||
"Ö" => "Ö",
|
||||
"ö" => "ö",
|
||||
"Ü" => "Ü",
|
||||
"ü" => "ü",
|
||||
"ß" => "ß"
|
||||
/*
|
||||
* @TODO continue this table for all the special-characters
|
||||
*/
|
||||
$html_entities = array(
|
||||
"Ä" => "Ä",
|
||||
"ä" => "ä",
|
||||
"Ö" => "Ö",
|
||||
"ö" => "ö",
|
||||
"Ü" => "Ü",
|
||||
"ü" => "ü",
|
||||
"ß" => "ß"
|
||||
/*
|
||||
* @TODO continue this table for all the special-characters
|
||||
*/
|
||||
);
|
||||
|
||||
|
||||
foreach ($html_entities as $key => $value) {
|
||||
$str = str_replace($key, $value, $str);
|
||||
}
|
||||
@@ -706,45 +715,47 @@ class ticket {
|
||||
/**
|
||||
* function customerHasTickets
|
||||
*
|
||||
* @param int customer-id
|
||||
*
|
||||
* @return array/bool array of ticket-ids if customer has any, else false
|
||||
* @param
|
||||
* int customer-id
|
||||
*
|
||||
* @return array/bool array of ticket-ids if customer has any, else false
|
||||
*/
|
||||
static public function customerHasTickets($_cid = 0) {
|
||||
|
||||
static public function customerHasTickets($_cid = 0)
|
||||
{
|
||||
if ($_cid != 0) {
|
||||
$result_stmt = Database::prepare("
|
||||
SELECT `id` FROM `" . TABLE_PANEL_TICKETS . "` WHERE `customerid` = :cid"
|
||||
);
|
||||
Database::pexecute($result_stmt, array('cid' => $_cid));
|
||||
|
||||
SELECT `id` FROM `" . TABLE_PANEL_TICKETS . "` WHERE `customerid` = :cid");
|
||||
Database::pexecute($result_stmt, array(
|
||||
'cid' => $_cid
|
||||
));
|
||||
|
||||
$tickets = array();
|
||||
while ($row = $result_stmt->fetch(PDO::FETCH_ASSOC)) {
|
||||
$tickets[] = $row['id'];
|
||||
}
|
||||
|
||||
|
||||
return $tickets;
|
||||
}
|
||||
|
||||
|
||||
return false;
|
||||
}
|
||||
|
||||
/**
|
||||
* Get a data-var
|
||||
*/
|
||||
public function Get($_var = '', $_vartrusted = false) {
|
||||
|
||||
public function Get($_var = '', $_vartrusted = false)
|
||||
{
|
||||
if ($_var != '') {
|
||||
if (!$_vartrusted) {
|
||||
if (! $_vartrusted) {
|
||||
$_var = htmlspecialchars($_var);
|
||||
}
|
||||
|
||||
|
||||
if (isset($this->t_data[$_var])) {
|
||||
if (strtolower($_var) == 'message') {
|
||||
// avoid double line-breaks, #1413
|
||||
$this->t_data[$_var] = str_replace("<br />\n", "\n", $this->t_data[$_var]);
|
||||
return nl2br($this->t_data[$_var]);
|
||||
} elseif(strtolower($_var) == 'subject') {
|
||||
} elseif (strtolower($_var) == 'subject') {
|
||||
return nl2br($this->t_data[$_var]);
|
||||
} else {
|
||||
return $this->t_data[$_var];
|
||||
@@ -758,25 +769,21 @@ class ticket {
|
||||
/**
|
||||
* Set a data-var
|
||||
*/
|
||||
public function Set($_var = '', $_value = '', $_vartrusted = false, $_valuetrusted = false) {
|
||||
|
||||
if ($_var != ''
|
||||
&& $_value != ''
|
||||
) {
|
||||
if (!$_vartrusted) {
|
||||
public function Set($_var = '', $_value = '', $_vartrusted = false, $_valuetrusted = false)
|
||||
{
|
||||
if ($_var != '' && $_value != '') {
|
||||
if (! $_vartrusted) {
|
||||
$_var = strip_tags($_var);
|
||||
}
|
||||
|
||||
if (!$_valuetrusted) {
|
||||
|
||||
if (! $_valuetrusted) {
|
||||
$_value = strip_tags($_value, '<br />');
|
||||
}
|
||||
|
||||
if (strtolower($_var) == 'message'
|
||||
|| strtolower($_var) == 'subject'
|
||||
) {
|
||||
|
||||
if (strtolower($_var) == 'message' || strtolower($_var) == 'subject') {
|
||||
$_value = $this->convertLatin1ToHtml($_value);
|
||||
}
|
||||
|
||||
|
||||
$this->t_data[$_var] = $_value;
|
||||
}
|
||||
}
|
||||
|
||||
Reference in New Issue
Block a user