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Migrated customer_mysql, customer_tickets, customer_traffic to new database class

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This commit is contained in:
BNoiZe
2013-10-31 17:35:57 +01:00
parent 256a714d55
commit b4a2124d1b
3 changed files with 280 additions and 252 deletions
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284
customer_tickets.php
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@@ -25,35 +25,28 @@ define('AREA', 'customer');
require ("./lib/init.php");
if(isset($_POST['id']))
{
if(isset($_POST['id'])) {
$id = intval($_POST['id']);
/*
* Check if the current user is allowed to see the current ticket.
*/
$sql = "SELECT `id` FROM `panel_tickets` WHERE `id` = '".$id."' AND `customerid` = '".$userinfo['customerid']."'";
$result = $db->query_first($sql);
$stmt = Database::prepare("SELECT `id` FROM `panel_tickets` WHERE `id` = :id AND `customerid` = :customerid");
Database::pexecute($stmt, array("id" => $id, "customerid" => $userinfo['customerid']));
$result = $stmt->fetch(PDO::FETCH_ASSOC);
if ($result == null) {
// no rights to see the requested ticket
standard_error(array('ticketnotaccessible'));
}
}
elseif(isset($_GET['id']))
{
} elseif(isset($_GET['id'])) {
$id = intval($_GET['id']);
}
if($page == 'overview')
{
if($page == 'overview') {
$log->logAction(USR_ACTION, LOG_NOTICE, "viewed customer_tickets");
eval("echo \"" . getTemplate("tickets/ticket") . "\";");
}
elseif($page == 'tickets')
{
if($action == '')
{
} elseif($page == 'tickets') {
if($action == '') {
$log->logAction(USR_ACTION, LOG_NOTICE, "viewed customer_tickets::tickets");
$fields = array(
'status' => $lng['ticket']['status'],
@@ -66,8 +59,16 @@ elseif($page == 'tickets')
$paging = new paging($userinfo, $db, TABLE_PANEL_TICKETS, $fields, $settings['panel']['paging'], $settings['panel']['natsorting']);
$paging->sortfield = 'lastchange';
$paging->sortorder = 'desc';
$result = $db->query('SELECT `main`.`id`, (SELECT COUNT(`sub`.`id`) FROM `' . TABLE_PANEL_TICKETS . '` `sub` WHERE `sub`.`answerto` = `main`.`id`) as `ticket_answers`, `main`.`lastchange`, `main`.`subject`, `main`.`status`, `main`.`lastreplier`, `main`.`priority` FROM `' . TABLE_PANEL_TICKETS . '` as `main` WHERE `main`.`answerto` = "0" AND `archived` = "0" AND `customerid`="' . (int)$userinfo['customerid'] . '" ' . $paging->getSqlWhere(true) . " " . $paging->getSqlOrderBy() . " " . $paging->getSqlLimit());
$paging->setEntries($db->num_rows($result));
$stmt = Database::prepare('SELECT `main`.`id`, (SELECT COUNT(`sub`.`id`) FROM `' . TABLE_PANEL_TICKETS . '` `sub`
WHERE `sub`.`answerto` = `main`.`id`) AS `ticket_answers`, `main`.`lastchange`, `main`.`subject`, `main`.`status`, `main`.`lastreplier`, `main`.`priority`
FROM `' . TABLE_PANEL_TICKETS . '` as `main`
WHERE `main`.`answerto` = "0"
AND `archived` = "0"
AND `customerid`= :customerid ' . $paging->getSqlWhere(true) . " " . $paging->getSqlOrderBy() . " " . $paging->getSqlLimit()
);
Database::pexecute($stmt, array("customerid" => $userinfo['customerid']));
$paging->setEntries(Database::num_rows());
$sortcode = $paging->getHtmlSortCode($lng);
$arrowcode = $paging->getHtmlArrowCode($filename . '?page=' . $page . '&s=' . $s);
$searchcode = $paging->getHtmlSearchCode($lng);
@@ -77,41 +78,31 @@ elseif($page == 'tickets')
$tickets = '';
$tickets_count = 0;
while($row = $db->fetch_array($result))
{
if($paging->checkDisplay($i))
{
while($row = $stmt->fetch(PDO::FETCH_ASSOC)) {
if($paging->checkDisplay($i)) {
$tickets_count++;
$row = htmlentities_array($row);
$row['lastchange'] = date("d.m.y H:i", $row['lastchange']);
if($row['status'] >= 0
&& $row['status'] <= 2)
{
if($row['status'] >= 0 && $row['status'] <= 2) {
$reopen = 0;
}
else
{
} else {
$reopen = 1;
}
$row['status'] = ticket::getStatusText($lng, $row['status']);
$row['priority'] = ticket::getPriorityText($lng, $row['priority']);
if($row['lastreplier'] == '1')
{
if($row['lastreplier'] == '1') {
$row['lastreplier'] = $lng['ticket']['staff'];
$cananswer = 1;
}
else
{
} else {
$row['lastreplier'] = $lng['ticket']['customer'];
$cananswer = 0;
}
$row['subject'] = html_entity_decode($row['subject']);
if(strlen($row['subject']) > 20)
{
if(strlen($row['subject']) > 20) {
$row['subject'] = substr($row['subject'], 0, 17) . '...';
}
@@ -128,56 +119,42 @@ elseif($page == 'tickets')
$start = substr($settings['ticket']['worktime_begin'], 0, 2) . substr($settings['ticket']['worktime_begin'], 3, 2);
$end = substr($settings['ticket']['worktime_end'], 0, 2) . substr($settings['ticket']['worktime_end'], 3, 2);
if($time >= $start
&& $time <= $end)
{
if($time >= $start && $time <= $end) {
$supportavailable = 1;
}
if($settings['ticket']['worktime_sat'] == "0"
&& $day == "6")
{
if($settings['ticket']['worktime_sat'] == "0" && $day == "6") {
$supportavailable = 0;
}
if($settings['ticket']['worktime_sun'] == "0"
&& $day == "0")
{
if($settings['ticket']['worktime_sun'] == "0" && $day == "0") {
$supportavailable = 0;
}
if($settings['ticket']['worktime_all'] == "1")
{
if($settings['ticket']['worktime_all'] == "1") {
$supportavailable = 1;
}
$ticketsopen = 0;
$opentickets = $db->query_first('SELECT COUNT(`id`) as `count` FROM `' . TABLE_PANEL_TICKETS . '`
WHERE `customerid` = "' . $userinfo['customerid'] . '"
AND `answerto` = "0"
AND (`status` = "0" OR `status` = "1" OR `status` = "2")');
$stmt = Database::prepare('SELECT COUNT(`id`) as `count` FROM `' . TABLE_PANEL_TICKETS . '`
WHERE `customerid` = :customerid
AND `answerto` = "0"
AND (`status` = "0" OR `status` = "1" OR `status` = "2")'
);
Database::pexecute($stmt, array("customerid" => $userinfo['customerid']));
$opentickets = $stmt->fetch(PDO::FETCH_ASSOC);
if($settings['ticket']['concurrently_open'] != - 1
&& $settings['ticket']['concurrently_open'] != '')
{
if($settings['ticket']['concurrently_open'] != - 1 && $settings['ticket']['concurrently_open'] != '') {
$notmorethanxopentickets = strtr($lng['ticket']['notmorethanxopentickets'], array('%s' => $settings['ticket']['concurrently_open']));
}
else
{
} else {
$notmorethanxopentickets = '';
}
$ticketsopen = (int)$opentickets['count'];
eval("echo \"" . getTemplate("tickets/tickets") . "\";");
}
elseif($action == 'new')
{
if($userinfo['tickets_used'] < $userinfo['tickets']
|| $userinfo['tickets'] == '-1')
{
if(isset($_POST['send'])
&& $_POST['send'] == 'send')
{
} elseif($action == 'new') {
if($userinfo['tickets_used'] < $userinfo['tickets'] || $userinfo['tickets'] == '-1') {
if(isset($_POST['send']) && $_POST['send'] == 'send') {
$newticket = ticket::getInstanceOf($userinfo, $db, $settings, -1);
$newticket->Set('subject', validate($_POST['subject'], 'subject'), true, false);
$newticket->Set('priority', validate($_POST['priority'], 'priority'), true, false);
@@ -186,16 +163,11 @@ elseif($page == 'tickets')
$newticket->Set('admin', (int)$userinfo['adminid'], true, false);
$newticket->Set('message', validate(str_replace("\r\n", "\n", $_POST['message']), 'message', '/^[^\0]*$/'), true, false);
if($newticket->Get('subject') == null)
{
if($newticket->Get('subject') == null) {
standard_error(array('stringisempty', 'mysubject'));
}
elseif($newticket->Get('message') == null)
{
} elseif($newticket->Get('message') == null) {
standard_error(array('stringisempty', 'mymessage'));
}
else
{
} else {
$now = time();
$newticket->Set('dt', $now, true, true);
$newticket->Set('lastchange', $now, true, true);
@@ -205,8 +177,12 @@ elseif($page == 'tickets')
$newticket->Set('by', '0', true, true);
$newticket->Insert();
$log->logAction(USR_ACTION, LOG_NOTICE, "opened support-ticket '" . $newticket->Get('subject') . "'");
$db->query('UPDATE `' . TABLE_PANEL_CUSTOMERS . '`
SET `tickets_used`=`tickets_used`+1 WHERE `customerid`="' . (int)$userinfo['customerid'] . '"');
$stmt = Database::prepare('UPDATE `' . TABLE_PANEL_CUSTOMERS . '`
SET `tickets_used`=`tickets_used` + 1
WHERE `customerid`= :customerid'
);
Database::pexecute($stmt, array("customerid" => $userinfo['customerid']));
// Customer mail
@@ -217,24 +193,26 @@ elseif($page == 'tickets')
$newticket->sendMail(-1, 'new_ticket_by_customer_subject', $lng['mails']['new_ticket_by_customer']['subject'], 'new_ticket_by_customer_mailbody', $lng['mails']['new_ticket_by_customer']['mailbody']);
redirectTo($filename, Array('page' => $page, 's' => $s));
}
}
else
{
} else {
$categories = '';
$result = $db->query_first('SELECT `id`, `name` FROM `' . TABLE_PANEL_TICKET_CATS . '` WHERE `adminid` = "' . $userinfo['adminid'] . '" ORDER BY `logicalorder`, `name` ASC');
$result_stmt = Database::prepare('SELECT `id`, `name` FROM `' . TABLE_PANEL_TICKET_CATS . '`
WHERE `adminid` = :adminid
ORDER BY `logicalorder`, `name` ASC'
);
Database::pexecute($result_stmt, array("adminid" => $userinfo['adminid']));
$result = $result_stmt->fetch(PDO::FETCH_ASSOC);
if(isset($result['name']) && $result['name'] != '') {
$result2_stmt = Database::prepare('SELECT `id`, `name` FROM `' . TABLE_PANEL_TICKET_CATS . '`
WHERE `adminid` = :adminid
ORDER BY `logicalorder`, `name` ASC'
);
Database::pexecute($result2_stmt, array("adminid" => $userinfo['adminid']));
if(isset($result['name'])
&& $result['name'] != '')
{
$result2 = $db->query('SELECT `id`, `name` FROM `' . TABLE_PANEL_TICKET_CATS . '` WHERE `adminid` = "' . $userinfo['adminid'] . '" ORDER BY `logicalorder`, `name` ASC');
while($row = $db->fetch_array($result2))
{
while($row = $result2_stmt->fetch(PDO::FETCH_ASSOC)) {
$categories.= makeoption($row['name'], $row['id']);
}
}
else
{
} else {
$categories = makeoption($lng['ticket']['no_cat'], '0');
}
@@ -242,18 +220,17 @@ elseif($page == 'tickets')
$priorities.= makeoption($lng['ticket']['normal'], '2', $settings['ticket']['default_priority']);
$priorities.= makeoption($lng['ticket']['low'], '3', $settings['ticket']['default_priority']);
$ticketsopen = 0;
$opentickets = $db->query_first('SELECT COUNT(`id`) as `count` FROM `' . TABLE_PANEL_TICKETS . '`
WHERE `customerid` = "' . $userinfo['customerid'] . '"
AND `answerto` = "0"
AND (`status` = "0" OR `status` = "1" OR `status` = "2")');
$opentickets_stmt = Database::prepare('SELECT COUNT(`id`) as `count` FROM `' . TABLE_PANEL_TICKETS . '`
WHERE `customerid` = :customerid
AND `answerto` = "0"
AND (`status` = "0" OR `status` = "1" OR `status` = "2")'
);
Database::pexecute($opentickets_stmt, array("customerid" => $userinfo['customerid']));
$opentickets = $opentickets_stmt->fetch(PDO::FETCH_ASSOC);
if($settings['ticket']['concurrently_open'] != - 1
&& $settings['ticket']['concurrently_open'] != '')
{
if($settings['ticket']['concurrently_open'] != - 1 && $settings['ticket']['concurrently_open'] != '') {
$notmorethanxopentickets = strtr($lng['ticket']['notmorethanxopentickets'], array('%s' => $settings['ticket']['concurrently_open']));
}
else
{
} else {
$notmorethanxopentickets = '';
}
@@ -267,29 +244,19 @@ elseif($page == 'tickets')
eval("echo \"" . getTemplate("tickets/tickets_new") . "\";");
}
}
else
{
} else {
standard_error('nomoreticketsavailable');
}
}
elseif($action == 'answer'
&& $id != 0)
{
if(isset($_POST['send'])
&& $_POST['send'] == 'send')
{
} elseif($action == 'answer' && $id != 0) {
if(isset($_POST['send']) && $_POST['send'] == 'send') {
$replyticket = ticket::getInstanceOf($userinfo, $db, $settings, -1);
$replyticket->Set('subject', validate($_POST['subject'], 'subject'), true, false);
$replyticket->Set('priority', validate($_POST['priority'], 'priority'), true, false);
$replyticket->Set('message', validate(str_replace("\r\n", "\n", $_POST['message']), 'message', '/^[^\0]*$/'), true, false);
if($replyticket->Get('message') == null)
{
if($replyticket->Get('message') == null) {
standard_error(array('stringisempty', 'mymessage'));
}
else
{
} else {
$now = time();
$replyticket->Set('customerid', (int)$userinfo['customerid'], true, true);
$replyticket->Set('lastchange', $now, true, true);
@@ -303,8 +270,7 @@ elseif($page == 'tickets')
$mainticket = ticket::getInstanceOf($userinfo, $db, $settings, (int)$id);
if($replyticket->Get('priority') != $mainticket->Get('priority'))
{
if($replyticket->Get('priority') != $mainticket->Get('priority')) {
$mainticket->Set('priority', $replyticket->Get('priority'), true);
}
@@ -316,35 +282,28 @@ elseif($page == 'tickets')
$mainticket->sendMail(-1, 'new_reply_ticket_by_customer_subject', $lng['mails']['new_reply_ticket_by_customer']['subject'], 'new_reply_ticket_by_customer_mailbody', $lng['mails']['new_reply_ticket_by_customer']['mailbody']);
redirectTo($filename, Array('page' => $page, 's' => $s));
}
}
else
{
} else {
$ticket_replies = '';
$mainticket = ticket::getInstanceOf($userinfo, $db, $settings, (int)$id);
$dt = date("d.m.Y H:i\h", $mainticket->Get('dt'));
$status = ticket::getStatusText($lng, $mainticket->Get('status'));
if($mainticket->Get('status') >= 0
&& $mainticket->Get('status') <= 2)
{
if($mainticket->Get('status') >= 0 && $mainticket->Get('status') <= 2) {
$isclosed = 0;
}
else
{
} else {
$isclosed = 1;
}
if($mainticket->Get('by') == '1')
{
if($mainticket->Get('by') == '1') {
$by = $lng['ticket']['staff'];
}
else
{
} else {
$cid = $mainticket->Get('customer');
$usr = $db->query_first('SELECT `customerid`, `firstname`, `name`, `company`, `loginname`
FROM `' . TABLE_PANEL_CUSTOMERS . '`
WHERE `customerid` = "' . (int)$cid . '"'
$usr_stmt = Database::prepare('SELECT `customerid`, `firstname`, `name`, `company`, `loginname`
FROM `' . TABLE_PANEL_CUSTOMERS . '`
WHERE `customerid` = :customerid '
);
Database::pexecute($usr_stmt, array("customerid" => $cid));
$usr = $usr_stmt->fetch(PDO::FETCH_ASSOC);
$by = getCorrectFullUserDetails($usr);
//$by = $lng['ticket']['customer'];
}
@@ -352,22 +311,25 @@ elseif($page == 'tickets')
$subject = $mainticket->Get('subject');
$message = $mainticket->Get('message');
eval("\$ticket_replies.=\"" . getTemplate("tickets/tickets_tickets_main") . "\";");
$result = $db->query('SELECT `name` FROM `' . TABLE_PANEL_TICKET_CATS . '`
WHERE `id`="' . (int)$mainticket->Get('category') . '"');
$row = $db->fetch_array($result);
$andere = $db->query('SELECT * FROM `' . TABLE_PANEL_TICKETS . '` WHERE `answerto`="' . (int)$id . '" ORDER BY `lastchange` ASC');
while($row2 = $db->fetch_array($andere))
{
$result_stmt = Database::prepare('SELECT `name` FROM `' . TABLE_PANEL_TICKET_CATS . '`
WHERE `id`= :id '
);
Database::pexecute($result_stmt, array("id" => $mainticket->Get('category')));
$row = $result_stmt->fetch(PDO::FETCH_ASSOC);
$andere_stmt = Database::prepare('SELECT * FROM `' . TABLE_PANEL_TICKETS . '`
WHERE `answerto`= :answerto
ORDER BY `lastchange` ASC'
);
Database::pexecute($andere_stmt, array("answerto" => $id));
while($row2 = $andere_stmt->fetch(PDO::FETCH_ASSOC)) {
$subticket = ticket::getInstanceOf($userinfo, $db, $settings, (int)$row2['id']);
$lastchange = date("d.m.Y H:i\h", $subticket->Get('lastchange'));
if($subticket->Get('by') == '1')
{
if($subticket->Get('by') == '1') {
$by = $lng['ticket']['staff'];
}
else
{
} else {
$by = getCorrectFullUserDetails($usr);
//$by = $lng['ticket']['customer'];
}
@@ -393,13 +355,8 @@ elseif($page == 'tickets')
eval("echo \"" . getTemplate("tickets/tickets_reply") . "\";");
}
}
elseif($action == 'close'
&& $id != 0)
{
if(isset($_POST['send'])
&& $_POST['send'] == 'send')
{
} elseif($action == 'close' && $id != 0) {
if(isset($_POST['send']) && $_POST['send'] == 'send') {
$now = time();
$mainticket = ticket::getInstanceOf($userinfo, $db, $settings, (int)$id);
$mainticket->Set('lastchange', $now, true, true);
@@ -408,27 +365,22 @@ elseif($page == 'tickets')
$mainticket->Update();
$log->logAction(USR_ACTION, LOG_NOTICE, "closed support-ticket '" . $mainticket->Get('subject') . "'");
redirectTo($filename, Array('page' => $page, 's' => $s));
}
else
{
} else {
$mainticket = ticket::getInstanceOf($userinfo, $db, $settings, (int)$id);
ask_yesno('ticket_reallyclose', $filename, array('id' => $id, 'page' => $page, 'action' => $action), $mainticket->Get('subject'));
}
}
elseif($action == 'reopen'
&& $id != 0)
{
} elseif($action == 'reopen' && $id != 0) {
$ticketsopen = 0;
$opentickets = $db->query_first('SELECT COUNT(`id`) as `count` FROM `' . TABLE_PANEL_TICKETS . '`
WHERE `customerid` = "' . $userinfo['customerid'] . '"
AND `answerto` = "0"
AND (`status` = "0" OR `status` = "1" OR `status` = "2")');
$opentickets_stmt = Database::prepare('SELECT COUNT(`id`) as `count` FROM `' . TABLE_PANEL_TICKETS . '`
WHERE `customerid` = :customerid
AND `answerto` = "0"
AND (`status` = "0" OR `status` = "1" OR `status` = "2")'
);
Database::pexecute($opentickets_stmt, array("customerid" => $userinfo['customerid']));
$opentickets = $opentickets_stmt->fetch(PDO::FETCH_ASSOC);
$ticketsopen = (int)$opentickets['count'];
if($ticketsopen > $settings['ticket']['concurrently_open']
&& $settings['ticket']['concurrently_open'] != - 1
&& $settings['ticket']['concurrently_open'] != '')
{
if($ticketsopen > $settings['ticket']['concurrently_open'] && $settings['ticket']['concurrently_open'] != - 1 && $settings['ticket']['concurrently_open'] != '') {
standard_error('notmorethanxopentickets', $settings['ticket']['concurrently_open']);
}