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implemented new Setting-class, refs #1325

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Signed-off-by: Roman Schmerold (BNoiZe) <bnoize@froxlor.org>
This commit is contained in:
Roman Schmerold (BNoiZe)
2013-12-15 12:24:32 +01:00
parent 276d6b30d1
commit eb33493c79
9 changed files with 445 additions and 451 deletions
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106
customer_tickets.php
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@@ -32,15 +32,15 @@ if (isset($_POST['id'])) {
// no rights to see the requested ticket
standard_error(array('ticketnotaccessible'));
}
} elseif(isset($_GET['id'])) {
} elseif (isset($_GET['id'])) {
$id = intval($_GET['id']);
}
if($page == 'overview') {
if ($page == 'overview') {
$log->logAction(USR_ACTION, LOG_NOTICE, "viewed customer_tickets");
eval("echo \"" . getTemplate("tickets/ticket") . "\";");
} elseif($page == 'tickets') {
if($action == '') {
} elseif ($page == 'tickets') {
if ($action == '') {
$log->logAction(USR_ACTION, LOG_NOTICE, "viewed customer_tickets::tickets");
$fields = array(
'status' => $lng['ticket']['status'],
@@ -48,7 +48,7 @@ if($page == 'overview') {
'subject' => $lng['ticket']['subject'],
'lastreplier' => $lng['ticket']['lastreplier']
);
$paging = new paging($userinfo, TABLE_PANEL_TICKETS, $fields, $settings['panel']['paging'], $settings['panel']['natsorting']);
$paging = new paging($userinfo, TABLE_PANEL_TICKETS, $fields);
$stmt = Database::prepare('SELECT `main`.`id`, (SELECT COUNT(`sub`.`id`) FROM `' . TABLE_PANEL_TICKETS . '` `sub`
WHERE `sub`.`answerto` = `main`.`id`) AS `ticket_answers`, `main`.`lastchange`, `main`.`subject`, `main`.`status`, `main`.`lastreplier`, `main`.`priority`
FROM `' . TABLE_PANEL_TICKETS . '` as `main`
@@ -68,13 +68,13 @@ if($page == 'overview') {
$tickets = '';
$tickets_count = 0;
while($row = $stmt->fetch(PDO::FETCH_ASSOC)) {
if($paging->checkDisplay($i)) {
while ($row = $stmt->fetch(PDO::FETCH_ASSOC)) {
if ($paging->checkDisplay($i)) {
$tickets_count++;
$row = htmlentities_array($row);
$row['lastchange'] = date("d.m.y H:i", $row['lastchange']);
if($row['status'] >= 0 && $row['status'] <= 2) {
if ($row['status'] >= 0 && $row['status'] <= 2) {
$reopen = 0;
} else {
$reopen = 1;
@@ -83,7 +83,7 @@ if($page == 'overview') {
$row['status'] = ticket::getStatusText($lng, $row['status']);
$row['priority'] = ticket::getPriorityText($lng, $row['priority']);
if($row['lastreplier'] == '1') {
if ($row['lastreplier'] == '1') {
$row['lastreplier'] = $lng['ticket']['staff'];
$cananswer = 1;
} else {
@@ -92,7 +92,7 @@ if($page == 'overview') {
}
$row['subject'] = html_entity_decode($row['subject']);
if(strlen($row['subject']) > 20) {
if (strlen($row['subject']) > 20) {
$row['subject'] = substr($row['subject'], 0, 17) . '...';
}
@@ -106,22 +106,22 @@ if($page == 'overview') {
$supportavailable = 0;
$time = date("Hi", time());
$day = date("w", time());
$start = substr($settings['ticket']['worktime_begin'], 0, 2) . substr($settings['ticket']['worktime_begin'], 3, 2);
$end = substr($settings['ticket']['worktime_end'], 0, 2) . substr($settings['ticket']['worktime_end'], 3, 2);
$start = substr(Settings::Get('ticket.worktime_begin'), 0, 2) . substr(Settings::Get('ticket.worktime_begin'), 3, 2);
$end = substr(Settings::Get('ticket.worktime_end'), 0, 2) . substr(Settings::Get('ticket.worktime_end'), 3, 2);
if($time >= $start && $time <= $end) {
if ($time >= $start && $time <= $end) {
$supportavailable = 1;
}
if($settings['ticket']['worktime_sat'] == "0" && $day == "6") {
if (Settings::Get('ticket.worktime_sat') == "0" && $day == "6") {
$supportavailable = 0;
}
if($settings['ticket']['worktime_sun'] == "0" && $day == "0") {
if (Settings::Get('ticket.worktime_sun') == "0" && $day == "0") {
$supportavailable = 0;
}
if($settings['ticket']['worktime_all'] == "1") {
if (Settings::Get('ticket.worktime_all') == "1") {
$supportavailable = 1;
}
@@ -133,8 +133,8 @@ if($page == 'overview') {
);
$opentickets = Database::pexecute_first($stmt, array("customerid" => $userinfo['customerid']));
if($settings['ticket']['concurrently_open'] != - 1 && $settings['ticket']['concurrently_open'] != '') {
$notmorethanxopentickets = strtr($lng['ticket']['notmorethanxopentickets'], array('%s' => $settings['ticket']['concurrently_open']));
if (Settings::Get('ticket.concurrently_open') != - 1 && Settings::Get('ticket.concurrently_open') != '') {
$notmorethanxopentickets = strtr($lng['ticket']['notmorethanxopentickets'], array('%s' => Settings::Get('ticket.concurrently_open')));
} else {
$notmorethanxopentickets = '';
}
@@ -142,10 +142,10 @@ if($page == 'overview') {
$ticketsopen = (int)$opentickets['count'];
eval("echo \"" . getTemplate("tickets/tickets") . "\";");
} elseif($action == 'new') {
if($userinfo['tickets_used'] < $userinfo['tickets'] || $userinfo['tickets'] == '-1') {
if(isset($_POST['send']) && $_POST['send'] == 'send') {
$newticket = ticket::getInstanceOf($userinfo, $settings, -1);
} elseif ($action == 'new') {
if ($userinfo['tickets_used'] < $userinfo['tickets'] || $userinfo['tickets'] == '-1') {
if (isset($_POST['send']) && $_POST['send'] == 'send') {
$newticket = ticket::getInstanceOf($userinfo, -1);
$newticket->Set('subject', validate($_POST['subject'], 'subject'), true, false);
$newticket->Set('priority', validate($_POST['priority'], 'priority'), true, false);
$newticket->Set('category', validate($_POST['category'], 'category'), true, false);
@@ -153,9 +153,9 @@ if($page == 'overview') {
$newticket->Set('admin', (int)$userinfo['adminid'], true, false);
$newticket->Set('message', validate(str_replace("\r\n", "\n", $_POST['message']), 'message', '/^[^\0]*$/'), true, false);
if($newticket->Get('subject') == null) {
if ($newticket->Get('subject') == null) {
standard_error(array('stringisempty', 'mysubject'));
} elseif($newticket->Get('message') == null) {
} elseif ($newticket->Get('message') == null) {
standard_error(array('stringisempty', 'mymessage'));
} else {
$now = time();
@@ -196,16 +196,16 @@ if($page == 'overview') {
);
Database::pexecute($result2_stmt, array("adminid" => $userinfo['adminid']));
while($row = $result2_stmt->fetch(PDO::FETCH_ASSOC)) {
while ($row = $result2_stmt->fetch(PDO::FETCH_ASSOC)) {
$categories.= makeoption($row['name'], $row['id']);
}
} else {
$categories = makeoption($lng['ticket']['no_cat'], '0');
}
$priorities = makeoption($lng['ticket']['high'], '1', $settings['ticket']['default_priority']);
$priorities.= makeoption($lng['ticket']['normal'], '2', $settings['ticket']['default_priority']);
$priorities.= makeoption($lng['ticket']['low'], '3', $settings['ticket']['default_priority']);
$priorities = makeoption($lng['ticket']['high'], '1');
$priorities.= makeoption($lng['ticket']['normal'], '2');
$priorities.= makeoption($lng['ticket']['low'], '3');
$ticketsopen = 0;
$opentickets_stmt = Database::prepare('SELECT COUNT(`id`) as `count` FROM `' . TABLE_PANEL_TICKETS . '`
WHERE `customerid` = :customerid
@@ -214,10 +214,8 @@ if($page == 'overview') {
);
$opentickets = Database::pexecute_first($opentickets_stmt, array("customerid" => $userinfo['customerid']));
if ($settings['ticket']['concurrently_open'] != - 1
&& $settings['ticket']['concurrently_open'] != ''
) {
$notmorethanxopentickets = strtr($lng['ticket']['notmorethanxopentickets'], array('%s' => $settings['ticket']['concurrently_open']));
if (Settings::Get('ticket.concurrently_open') != -1 && Settings::Get('ticket.concurrently_open') != '') {
$notmorethanxopentickets = strtr($lng['ticket']['notmorethanxopentickets'], array('%s' => Settings::Get('ticket.concurrently_open')));
} else {
$notmorethanxopentickets = '';
}
@@ -235,14 +233,14 @@ if($page == 'overview') {
} else {
standard_error('nomoreticketsavailable');
}
} elseif($action == 'answer' && $id != 0) {
if(isset($_POST['send']) && $_POST['send'] == 'send') {
$replyticket = ticket::getInstanceOf($userinfo, $settings, -1);
} elseif ($action == 'answer' && $id != 0) {
if (isset($_POST['send']) && $_POST['send'] == 'send') {
$replyticket = ticket::getInstanceOf($userinfo, -1);
$replyticket->Set('subject', validate($_POST['subject'], 'subject'), true, false);
$replyticket->Set('priority', validate($_POST['priority'], 'priority'), true, false);
$replyticket->Set('message', validate(str_replace("\r\n", "\n", $_POST['message']), 'message', '/^[^\0]*$/'), true, false);
if($replyticket->Get('message') == null) {
if ($replyticket->Get('message') == null) {
standard_error(array('stringisempty', 'mymessage'));
} else {
$now = time();
@@ -255,9 +253,9 @@ if($page == 'overview') {
$replyticket->Insert();
// Update priority if changed
$mainticket = ticket::getInstanceOf($userinfo, $settings, (int)$id);
$mainticket = ticket::getInstanceOf($userinfo, (int)$id);
if($replyticket->Get('priority') != $mainticket->Get('priority')) {
if ($replyticket->Get('priority') != $mainticket->Get('priority')) {
$mainticket->Set('priority', $replyticket->Get('priority'), true);
}
@@ -267,21 +265,21 @@ if($page == 'overview') {
$mainticket->Update();
$log->logAction(USR_ACTION, LOG_NOTICE, "answered support-ticket '" . $mainticket->Get('subject') . "'");
$mainticket->sendMail(-1, 'new_reply_ticket_by_customer_subject', $lng['mails']['new_reply_ticket_by_customer']['subject'], 'new_reply_ticket_by_customer_mailbody', $lng['mails']['new_reply_ticket_by_customer']['mailbody']);
redirectTo($filename, Array('page' => $page, 's' => $s));
redirectTo($filename, array('page' => $page, 's' => $s));
}
} else {
$ticket_replies = '';
$mainticket = ticket::getInstanceOf($userinfo, $settings, (int)$id);
$mainticket = ticket::getInstanceOf($userinfo, (int)$id);
$dt = date("d.m.Y H:i\h", $mainticket->Get('dt'));
$status = ticket::getStatusText($lng, $mainticket->Get('status'));
if($mainticket->Get('status') >= 0 && $mainticket->Get('status') <= 2) {
if ($mainticket->Get('status') >= 0 && $mainticket->Get('status') <= 2) {
$isclosed = 0;
} else {
$isclosed = 1;
}
if($mainticket->Get('by') == '1') {
if ($mainticket->Get('by') == '1') {
$by = $lng['ticket']['staff'];
} else {
$cid = $mainticket->Get('customer');
@@ -308,11 +306,11 @@ if($page == 'overview') {
Database::pexecute($andere_stmt, array("answerto" => $id));
$numrows_andere = Database::num_rows();
while($row2 = $andere_stmt->fetch(PDO::FETCH_ASSOC)) {
$subticket = ticket::getInstanceOf($userinfo, $settings, (int)$row2['id']);
while ($row2 = $andere_stmt->fetch(PDO::FETCH_ASSOC)) {
$subticket = ticket::getInstanceOf($userinfo, (int)$row2['id']);
$lastchange = date("d.m.Y H:i\h", $subticket->Get('lastchange'));
if($subticket->Get('by') == '1') {
if ($subticket->Get('by') == '1') {
$by = $lng['ticket']['staff'];
} else {
$by = getCorrectFullUserDetails($usr);
@@ -338,21 +336,21 @@ if($page == 'overview') {
eval("echo \"" . getTemplate("tickets/tickets_reply") . "\";");
}
} elseif($action == 'close' && $id != 0) {
if(isset($_POST['send']) && $_POST['send'] == 'send') {
} elseif ($action == 'close' && $id != 0) {
if (isset($_POST['send']) && $_POST['send'] == 'send') {
$now = time();
$mainticket = ticket::getInstanceOf($userinfo, $settings, (int)$id);
$mainticket = ticket::getInstanceOf($userinfo, (int)$id);
$mainticket->Set('lastchange', $now, true, true);
$mainticket->Set('lastreplier', '0', true, true);
$mainticket->Set('status', '3', true, true);
$mainticket->Update();
$log->logAction(USR_ACTION, LOG_NOTICE, "closed support-ticket '" . $mainticket->Get('subject') . "'");
redirectTo($filename, Array('page' => $page, 's' => $s));
redirectTo($filename, array('page' => $page, 's' => $s));
} else {
$mainticket = ticket::getInstanceOf($userinfo, $settings, (int)$id);
$mainticket = ticket::getInstanceOf($userinfo, (int)$id);
ask_yesno('ticket_reallyclose', $filename, array('id' => $id, 'page' => $page, 'action' => $action), $mainticket->Get('subject'));
}
} elseif($action == 'reopen' && $id != 0) {
} elseif ($action == 'reopen' && $id != 0) {
$ticketsopen = 0;
$opentickets_stmt = Database::prepare('SELECT COUNT(`id`) as `count` FROM `' . TABLE_PANEL_TICKETS . '`
WHERE `customerid` = :customerid
@@ -362,12 +360,12 @@ if($page == 'overview') {
$opentickets = Database::pexecute_first($opentickets_stmt, array("customerid" => $userinfo['customerid']));
$ticketsopen = (int)$opentickets['count'];
if($ticketsopen > $settings['ticket']['concurrently_open'] && $settings['ticket']['concurrently_open'] != - 1 && $settings['ticket']['concurrently_open'] != '') {
standard_error('notmorethanxopentickets', $settings['ticket']['concurrently_open']);
if ($ticketsopen > Settings::Get('ticket.concurrently_open') && Settings::Get('ticket.concurrently_open') != - 1 && Settings::Get('ticket.concurrently_open') != '') {
standard_error('notmorethanxopentickets', Settings::Get('ticket.concurrently_open'));
}
$now = time();
$mainticket = ticket::getInstanceOf($userinfo, $settings, (int)$id);
$mainticket = ticket::getInstanceOf($userinfo, (int)$id);
$mainticket->Set('lastchange', $now, true, true);
$mainticket->Set('lastreplier', '0', true, true);
$mainticket->Set('status', '0', true, true);